RingCentral is a leading AI-powered cloud communications platform designed to unify employee and customer experiences. It offers an all-in-one solution for businesses to manage calls, messages, meetings, and events across various devices. Key offerings include:
- RingEX: A reliable business communications platform with AI-powered calls, team chat, business SMS, online fax, and a personal AI assistant.
- AI Receptionist: A 24/7 digital concierge capable of answering questions, routing calls, sending texts, capturing leads, and scheduling appointments.
- RingCX: An AI-driven contact center solution for effortless customer experiences, featuring omnichannel support, outbound dialing, AI workforce management, and intelligent virtual agents.
- AI Conversation Expert: Transforms customer interactions into actionable insights through interactive dashboards, deal insights, instant summaries, and AI-powered coaching, deeply integrated with CRM systems.
- RingVideo: Provides AI-powered video and event experiences for meetings, town halls, rooms, webinars, and other events.
The platform boasts global scale and reliability, serving over 500,000 customers in 100+ countries with 99.999% availability. It supports extensive integration capabilities with over 300 pre-built integrations and open APIs, catering to diverse industries such as healthcare, financial services, education, retail, and government.
