Gladly is an AI customer service platform designed to enhance customer lifetime value (LTV) by providing radically efficient and personal support. Unlike traditional AI agents focused solely on deflection, Gladly's AI is purpose-built to engage customers, making them feel known, understood, and valued.
Key features include:
- Customer-Centric AI: Engages customers to deepen relationships rather than just automating away problems.
- Human-AI Collaboration: Automatically resolves most conversations or seamlessly routes complex inquiries to human agents, ensuring the best outcome.
- Omnichannel Fluency: Supports voice, chat, SMS, email, and social channels, maintaining a unified, lifelong conversation history for each customer.
- User-Friendly Configuration: Designed for CX professionals, allowing them to write "Guides" in plain English to define brand voice, desired customer experience, and agent escalation rules. It also enables easy integration of product catalogs.
- Rapid Deployment & Measurable Outcomes: Can be implemented in days, not months, and has demonstrated significant business outcomes such as over $510M saved, powering 240M+ conversations, a 120% increase in revenue per call, and a 65% increase in CSAT.
Gladly is trusted by world-class brands and is also suitable for small and growing businesses looking to deliver exceptional customer experiences.
