Luma offers an AI-native Patient Success Platform™ designed to streamline patient journeys and reduce manual tasks for healthcare staff. The platform aims to make healthcare access easier for patients while improving operational efficiency and financial outcomes for organizations.
Key Benefits:
- Fewer Phone Calls: Automates patient outreach and communication, reducing the need for manual calls.
- No Paper Forms/Faxes: Digitizes intake processes and uses AI for fax transformation.
- Fuller Schedules: Optimizes scheduling and waitlist management to maximize appointment utilization.
- More Revenue: Drives patient access and retention, leading to increased revenue.
- All EHR-Integrated: Seamlessly integrates with major Electronic Health Record (EHR) systems.
Core Features:
- Expand Your Digital Front Door: Facilitates patient access through automated outreach for referrals, tickets, orders, and recalls. It supports patient scheduling via various channels like Google, websites, AI-enabled voice, and SMS, alongside an automated patient waitlist.
- Reach Patients Without Calls: Enables comprehensive patient communication through automated SMS, RCS, and voice reminders, broadcast/group messaging, and an AI-powered chatbot/concierge. It also includes feedback and reputation management tools.
- Check Off Prep Tasks: Simplifies pre-appointment tasks with staff checklists, digital intake forms, insurance verification, and patient payment processing.
Luma Spark (AI Capabilities): Luma integrates advanced AI technologies throughout its platform:
- Natural Language Processing (NLP) & AI-assisted Translation: Enables natural messaging with emojis and supports over 30 languages.
- TensorFlow Models & Large Language Models (LLMs): Understands patient intent and summarizes context for more effective interactions.
- Generative AI (GenAI): Classifies and routes faxes, and empowers patients with self-service options.
- Machine Learning & Rules-Based Systems: Ensures the right communication, waitlist offers, and next steps are delivered to the appropriate patients.
Integrations: Luma boasts extensive integration capabilities, connecting with EHR, Revenue Cycle Management (RCM), payment systems, CRM, call center solutions, telehealth, population health systems, and custom tools. It supports major EHRs like Epic, Oracle Health, MEDITECH, eClinicalWorks, Athenahealth, NextGen, and Greenway.
Target Audience: Luma serves a wide range of healthcare organizations, including enterprise health systems, regional hospitals, specialty practices, and primary care providers across the United States, Canada, and the United Kingdom.
