Gainsight's Product Experience Platform is designed to unlock sustainable growth by enhancing customer product experiences. It provides tools for data-driven decisions to reduce churn, increase adoption, and identify growth opportunities.
Key Features:
- Advanced Product Analytics: Offers autonomous feature instrumentation to identify growth opportunities, path and funnel analysis to understand user behavior and mitigate adoption risk, and native integrations with Customer Success (CS) and CRM systems to link product investments directly to bookings, retention, and expansion.
- Native Omni-Channel Engagement: Enables easy editing for in-app engagements and onboarding checklists, native email campaigns for user activation and release awareness, and advanced throttling and prioritization to optimize engagement and prevent user fatigue.
- Closed-Loop Feedback: Delivers in-app surveys with intelligent targeting, Customer Effort Score (CES) surveys to measure feature usability, and CSAT/NPS surveys to focus advocacy and risk mitigation programs.
- Up-to-the Second Data: Ensures data freshness measured in seconds, advanced segmentation for personalized engagement without performance degradation, and zero performance impact while tracking billions of events daily.
- Multi-runtime Support: Supports various runtimes including Native iOS, Android, ReactNative, and Windows-desktop, offering a single view of your entire product portfolio. It also provides deep product usage telemetry to drastically reduce Time-to-Resolution (TTR) and native C# and Java SDKs for custom desktop applications.
Use Cases:
- Customer Trust: Personalize experiences with relevant onboarding journeys, in-app guidance, and timely interventions based on customer interactions to build lasting relationships and turn passive users into loyal brand ambassadors.
- Product-Led Growth: Understand product value by analyzing user behavior, identify barriers to customer return, and optimize the product experience to positively influence customer lifetime value and drive business growth.
