Qualaroo is a customer and user feedback software that enables businesses to collect valuable insights through in-app and website surveys. It stands out by offering feedback that is 10x more valuable than traditional email surveys, capturing user opinions in real-time and in context.
Key Features:
- Nudge™ Technology: Gently prompts users for feedback at the right moment without being intrusive, with response rates of 10-30%.
- Advanced Targeting: Target specific users based on location (domains, subdomains, regex), identity (plan, history, geography), visit behavior (duration, exit intent, scroll location), and frequency (once per visitor, until response, recurring questions).
- AI-Powered Analytics & Reports: Utilizes IBM WATSON for sentiment analysis, converting free-form text into organized data. Features include mood metrics, keyword tracking, and a Word Cloud for key concepts. Advanced reporting allows for quick answers and deep data dives.
- Multilingual Surveys: Create surveys in over 100 global languages for localized feedback.
- Branding & Customization: Customize surveys with company colors, fonts, and logos for a native feel, with deeper styling options via Design API.
- Question/Decision Branching: Implement branching logic to ask relevant follow-up questions based on previous responses, optimizing user time.
- Prototype Testing: Gather user feedback quickly and painlessly at every stage of the design process on prototypes via Figma, InVision, Marvel, AdobeXD, and Axure.
- Easy Integration: Seamlessly integrates with popular tools like Zapier, Optimizely, Google Analytics, Slack, Salesforce, Hubspot, and more.
- Lightweight & Fast: Install a single asynchronous JavaScript code snippet once; it won't slow down your site and works instantly across domains.
- GDPR Compliant: Committed to protecting user data and respecting privacy.
Use Cases:
- Optimize Web & App Experience: Understand what users think of your website or app while they are using it.
- Gather Product Feedback: Collect insights into product functionality and customer preferences.
- Boost Conversion Rate: Run exit surveys to uncover reasons for non-conversion and improve sales.
- Improve User Experience: Capture user insights at every stage of the design process to enhance UX.
- Lead Generation: Grow website leads by asking targeted questions.
Qualaroo offers various pricing plans, including a "Forever FREE" account for small teams, making it accessible for businesses of all sizes to gain actionable user insights.
