Retently is a comprehensive customer experience management platform designed for B2B and e-commerce brands. It empowers businesses to effectively gather, analyze, and act on customer feedback through various survey types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Key features of the Retently platform include:
- Smart Surveys: Enables scheduling of personalized surveys at critical customer journey touchpoints, from purchase completion to support interactions.
- Omnichannel Reach: Connects with customers across multiple channels such as email, SMS, and in-app surveys to maximize response rates.
- CX Analytics: Provides powerful dashboards and custom reports to identify trends and uncover actionable insights from collected feedback data.
- Flexible Workflows: Automates feedback routing and responses based on customer sentiment and survey type, streamlining operational efficiency.
- Journey Mapping: Allows tracking of customer satisfaction across the entire customer journey, offering a holistic view of their experience.
- Feedback Loop: Facilitates turning customer insights into tangible actions by automating follow-ups and team notifications.
- Easy Integration: Offers seamless connectivity with existing tech stacks, including popular platforms like Shopify, Gorgias, Klaviyo, Salesforce, HubSpot, Intercom, and Slack.
- Real-Time Insights: Monitors customer sentiment and identifies emerging issues as they happen, enabling prompt intervention and resolution.
Retently is tailored to help e-commerce brands capture feedback across the entire shopping journey to enhance customer experience and drive repeat purchases. For B2B businesses, it focuses on improving client relationships by gathering insights at each stage of the customer lifecycle, supporting strategic decision-making and fostering long-term engagement.
